Privacy Policy

Effective Date: July 01, 2026

Arrox Digital Ltd., operating as Arrox Creative Studio (“Arrox,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what personal information we collect through arroxstudio.com (the “Site”) and in the course of providing our design, development, marketing, advertising, automation, and related services (the “Services”), how we use it, and the choices you have.

By using the Site or engaging our Services, you agree to the collection and use of information as described in this Policy.

1. Information We Collect

1.1 Information You Provide Directly

○ Contact details: name, email address, phone number, company name, job title

○ Project information: business details, goals, budget, and content you share with us to scope or deliver a project

○ Payment information: billing details processed through our payment providers (e.g., Stripe, Square) — we do not store full card numbers

○ Communications: messages, emails, call notes, and files exchanged with our team

1.2 Information Collected Automatically

○ Usage data: pages visited, time on site, referring URLs, browser type, device type, and general location, collected via analytics and cookies

○ Cookies and similar technologies: used for site functionality, analytics, and (where applicable) advertising retargeting

1.3 Information From Third Parties

○ Data from platforms you connect or authorize us to access on your behalf (e.g., Meta Ads, Google Ads, email marketing platforms, CRM tools) for the purpose of delivering contracted Services

○ Information you share with us through social media platforms (e.g., Instagram, LinkedIn, Facebook, TikTok) when you message, comment, or engage with our pages

○ Information you submit when responding to an offer, promotion, or giveaway we run

○ Information provided by a referral source when someone refers you to us, including your name and contact details

○ Publicly available business information used for outreach and prospecting (e.g., via lead enrichment tools)

2. How We Use Your Information

○ To respond to inquiries and provide quotes or proposals

○ To deliver, manage, and improve the Services you’ve engaged us for

○ To process payments and manage billing

○ To send project updates, invoices, and service-related communications

○ To send marketing communications, where you have opted in or as otherwise permitted by law (you may unsubscribe at any time)

○ To manage and optimize advertising campaigns on your behalf, where contracted

○ To analyze Site usage and improve our website, offerings, and user experience

○ To comply with legal obligations and protect our legal rights

3. Legal Basis for Processing

Where applicable law requires a legal basis for processing (e.g., under PIPEDA in Canada or GDPR for EU/UK visitors), we rely on: your consent, the necessity of processing to perform a contract with you, our legitimate business interests (such as improving our Services and marketing responsibly), and compliance with legal obligations.

4. How We Share Information

We do not sell your personal information. We may share it with:

○ Service providers and subprocessors who support our operations (e.g., hosting providers, payment processors, email/CRM platforms, analytics tools, contractors such as Zapdesk for development work), bound by confidentiality obligations

○ Advertising platforms (Meta, Google) where necessary to manage campaigns you’ve contracted us to run

○ Professional advisors (accountants, lawyers) as needed

○ Authorities, where required by law, legal process, or to protect our rights, property, or safety

○ A successor entity in the event of a merger, acquisition, or sale of business assets

5. Cookies & Tracking

The Site may use cookies and similar tracking technologies (including analytics tools and, where applicable, advertising pixels such as the Meta Pixel or Google Ads tag) to understand how visitors use the Site and to measure marketing performance. You can control cookies through your browser settings; disabling cookies may affect Site functionality.

6. Data Retention

We retain personal information for as long as necessary to provide the Services, maintain business records, comply with legal and tax obligations, and resolve disputes. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Transfers

We are based in Vancouver, British Columbia, Canada. If you access the Site or Services from outside Canada, your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate, which may have different data protection laws than your jurisdiction.

9. Your Rights & Choices

Depending on your location, you may have the right to:

○ Request access to the personal information we hold about you

○ Request correction of inaccurate information

○ Request deletion of your information, subject to legal and contractual retention requirements

○ Withdraw consent to marketing communications at any time (via the unsubscribe link or by contacting us)

○ Object to or restrict certain processing, where applicable law provides this right

To exercise any of these rights, contact us at hello@arroxstudio.com.

10. Children's Privacy

Our Site and Services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

11. Third-Party Links

The Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties and encourage you to review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be reflected by an updated “Effective Date” above. We encourage you to review this Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Arrox Digital Ltd. (Arrox Creative Studio)

Vancouver, British Columbia, Canada

Email: hello@arroxstudio.com

At Arrox Studio, we partner with visionary brands to deliver impactful omnichannel marketing strategies that drive results. Our goal is to help you reach your audience, build strong relationships, and drive growth.